Support
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We’re here to help with your account, campaigns and everything else.
Before you contact us
Section titled “Before you contact us”- Check the FAQ and Troubleshooting guides first: most questions are answered there.
- Note the organization name and the time of any issue you’re experiencing.
Ways to get help
Section titled “Ways to get help”- In-app chat: the fastest way to reach us; look for the chat bubble in the dashboard.
- Email: send details to the support address shown in your dashboard settings.
- Sales & enterprise: for volume pricing and dedicated support, use the contact form on platform5.tech.
What to include
Section titled “What to include”For the quickest resolution, include:
- The organization you’re working in.
- What you expected to happen and what actually happened.
- The date and time of the issue.